Gramercy Tavern as Sevy and I left one evening. We didn't know him, he didn't know who we were, we had only mentioned how hospitable we thought all the Meyer clan of restaurants were. At the time I didn’t realize the core truth of the gift was what was enclosed within the covers. It’s a clearly stated vision of how empowering your organization with the key concepts of hospitality creates "excellence, success, good will and soul" for all stakeholders in a business - and he’s not just talking restaurants and hotels here.
Many of us in the restaurant industry are well familiar with the tenets of hospitality, it’s easy to think that we already know all the how’s and the why’s. But which of us cannot refine how we operate each day within our organization - especially in today's business climate? I’m just saying that this book provided a wealth of ideas for Sevy and I to apply to our own business, in our own manner - reading the book empowered us to do this. A week after returning from NYC we ordered 4 more copies of the book from Amazon.com for our managers to read.
The definition of hospitality, a noun, is: 1. the friendly reception and treatment of guests or strangers. 2. the quality or disposition of receiving and treating guests and strangers in a warm, friendly, generous way. Mr. Meyer’s definition of empowered hospitality turns this in to a verb. It is actions or behaviors towards your staff, guests, community, suppliers and investors in a warm, friendly, generous way - it goes beyond welcoming the guest at the door, serving the food they order and presenting a check. But like most policies that succeed, it has to start at the top.
There is a Dallas link in this book, Mr. Meyer recounts a dinner with Stanley Marcus who gave him some excellent advice. I could share this, and more, since I’ve read the thing (did I mention, twice?). But truly, Mr. Meyer deserves every penny of royalties he gets off of this business guide. So I’m not going to give away his secrets, I’m only going to recommend that if you own a business - any kind of business at all - there’s something in here that will help you see how to improve.
Wednesday, October 13, 2010
Tuesday, October 12, 2010
The Freakonomics economists discussed this on Marketplace on KERA this morning.
Monday, October 11, 2010
This has become such a fun community event for parents, teachers, alumni and students, we are very excited to announce the
6th Annual Panther Pancake Breakfast at Sevy's Grill on Sunday, October 24th.
100% of all income goes to fund Hillcrest High School programs. This years beneficiaries are HHS Theater and HHS Panader Booster clubs.
Anyhow, here's the deets: Everyone is welcome, but tickets are by reservation only due to limited seating, cost is (still only) $10 per person for a fixed-menu: fresh fruit cup, pancakes, scrambled eggs, bacon and choice of coffee, tea, milk or juice. We will be serving breakfast from 9:00 am until Noon, to make your reservation contact AHillcrestMom@aol.com (Amy Severson) with the TIME you want to come and the NUMBER of peeps in your party. I will save you a spot.
It's a great kickoff for homecoming week, especially since I'm not working on the PTSA Parade-gang this year (moved to fund raising, yum). Last year we had a very large alumni group from the 1960's spread over 4 tables in the front. They had so much fun we didn't think they were going to leave.
Sunday, October 10, 2010
|Jeff Barker and Richard|
It seemed as if the live auction bidding started out a little slow, it may have been because attendees were having too much FUN and enjoying too much FOOD (brisket, enchiladas,
|Jim "Sevy" Severson, Kevin Garvin,|
And the bidding was steep, their package auctioned for $50,000, twice, adding a cool $100,000 to the over $1.5 million the Chefs package has raised to date over the last 20 years. At the end of the Live Auction, everyone refilled their drinks before the bars closed down and meandered over to their tables in front of Allan Jackson's performance stage. Sevy and I (not being huge country music fans) decided to beat the end-of-party rush. Perhaps a vestige memory of last years conclusion in the back of our minds, we collected our gift bags, put the top down on the convertible and enjoyed a nicely uneventful drive home from Plano.
Friday, October 8, 2010
At $4.25 for 1/2 lb. burger, it seems like a great deal.
here. So if you have a great pie recipe and want to prove it, get busy baking. OR, if you're not a baker, stop by for their free classes being held tomorrow on growing fruit trees, canning and pickling or how to make a no-fuss pie crust. And then stay to sample the contestants pies.